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Shipping times and order fulfillment procedure

Once we receive your order, we will prepare your package as quickly as possible. Orders are shipped on the next working day after the order is received.
Once the package is ready, we hand it over to our courier, who will ensure it is delivered to your home in the best possible way.

Shipments are processed from Monday to Friday.
Delivery times depend on the destination and the products ordered. As soon as your parcel has been dispatched, you will receive an email directly from the carrier with a tracking code to monitor your shipment.

Shipping times:

Italy: delivery in 1–3 business days

EU countries: delivery usually in 4–6 business days

Non-EU countries: delivery in 7–15 business days.

Madonieat

Shipping costs

Country

Italy
Australia
Austria
Belgium
Denmark
Finland
France
Germany
Great Britain
Holland
Ireland
Spain
Switzerland
USA / Canada

To ensure full transparency and accurate shipping costs, simply add products to your cart and enter your shipping address. The system will automatically calculate the exact shipping fee, which will be displayed directly in your cart.

Our main goal is to let you enjoy healthy and delicious Sicilian products. For this reason, we are committed to ensuring that your order arrives in perfect condition.

Our priority is to protect the products and guarantee proper preservation throughout the entire journey. We carefully pack our items using reinforced, specially designed shipping materials, and we have chosen a high-quality Italian packaging supplier.
Goods travel at our risk; in case of damage, we kindly ask you to accept the parcel with reservation.

Shipping is generally handled by Mail Boxes etc, unless special needs arise (specific locations or special deliveries).
If the customer provides an incorrect address or is absent after two delivery attempts, a storage fee may be charged depending on the courier. We usually try to offer a free redelivery service, but we kindly ask for your cooperation.

For any questions or clarifications, or if you have suggestions and feedback about our delivery service, feel free to contact us by email at madonieat@gmail.com: we will be happy to reply as soon as possible!